New & Used Car Dealership Serving Langley & Surrey

UPDATE: Star rating increased. Although a cash refund would of been ideal, I spoke with the General Manager and he was willing to give a $75 credit.

Satisfied with the sales department, but highly unsatisfied with service. Three years ago we purchased our new Subaru from Wolfe. We were very pleased with the sales representative. We wish we could say the same about service.

Recently, we started to experience issues with our rear lift gate. Unfortunately, we were five months out of warranty, so the service department charged an understandable $70 fee to trouble shoot the issue. Within 10 minutes, the technician realized the rear lift gate shocks were the culprit. The service advisor then advised the install of the shocks would be additional one hour of labour ($85) to spend 15 minutes installing the shocks. So for a grand total of 25 minutes of work, we had to pay $155 (taxes were extra) in labour. We spoke with the service advisor and requested a slight reduction in labour, given the circumstances,but he refused. The end bill to install two rear lift shocks was almost $300….now I know why they call them stealerships.

Darren was my service rep and he was excellent. The loaner car that was on hand someone previously smoked in which would e bothersome to me so he got me a rental car as there were no other loaner cars available. When I got my car back, he also spent the time to show me a couple functions in my car that I was unsure of how to use. I appreciated that kind of service and will come back again for my future needs.

I just got my new Subaru Forester, it's AMAZING! Would recomend to everyone that location, very professional and caring service.
Thank you Mark, for coming on your day off and getting my car ready, I really appreciate that.

We worked with Leah Luenburg on a new car deal with trade in. She was excellent; well-informed, straightforward and helpful in all ways. We would certainly recommend her most highly. We eventually bought a competing brand, but that was entirely because of the differing features on the cars.

The sales team were professional and considerate. Nice to see the teamwork while enjoying their work.

I'm always impressed with your service. I've been to several dealerships in Langley and you are the best! Very pleasant professional staff, on time going in and being done, work well done, well explained and the car was clean as a bonus!

I think my representative's name was Marshall. He was absolutely perfect! He explained my service and listened to any concerns I had with the utmost professionalism. I felt very confident that all my concerns would be addressed leaving my car. He is absolutely an asset to your business.

Dealt with both Neil and Nicole. They are extremely awesome!!! They're very accomodating and patient answering all our questions!!! Excellent Service! Thanks Wolfe Subaru!

My wife and I went to Wolf Subaru on the Langley Bypass and were delighted by the service we got from all the staff at the dealership. Especially from our sale representative Troy. Troy was amazing when it comes to explaining and letting us enjoy the experience of testing the vehicles. We ended up buying the Outback Premier and we loved our new vehicle. Subaru is by far a superior product and we are planning to keep it for a long time. Again many thanks to Wolfe Subaru for a great experience.

Denis and Barb Dionne

Excellent service.. Jeff always very efficient and accommodating.. Vehicle ready when promised.. all washed appreciated the transportation back & forth to another appointment while my vehicle was being service ! PS..Luv my Subaru !!

I bought a 2018 WRX from Wolfe Subaru in Langley. I was extremely impressed with their high level of good service, professionalism and courtesy. From sales person Troy, the manager Jay Shead and their business office made my car buying experience that much better. Very honest dealership. Highly recommend them to anyone looking for a new ride.

We were so happy with our experience at Wolfe Subaru. When we walked in we had already spent a few days searching for a vehicle and were very much over the process. Everyone at Wolfe Subaru was such a pleasure to deal with though. Neil was absolutely wonderful, knowledgeable, and upfront with us. Having already dealt with a few "car salesmen" personalities already we really appreciated how comfortable and at ease Neil made us feel - it never felt like he just wanted to make a sale. We also really appreciated our financial service manager Claudine who made us feel like she had our best interests at heart.

We are so in love with our Subaru Forester and are super happy we decided to go to Wolfe Subaru!

Dealt with Neil Greer. Very knowledgeable and listened to what I wanted. Low pressure relaxed experience. They had answers for all my questions. More importantly direct answers for direct questions. With sales manager Jay Shead's help they worked with me to find what I needed at a very fair price point. Corina Graham in financing was an absolute pleasure to deal with. All divisions of the company were kind and helpful.

Dealt with Neil Greer. Very knowledgeable and listened to what I wanted. Low pressure relaxed experience. They had answers for all my questions. More importantly direct answers for direct questions. With sales manager Jay Shead's help they worked with me to find what I needed at a very fair price point. All divisions of the company were kind and helpful.

Dealt with Neil Greer. Very knowledgeable and listened to what I wanted. Low pressure relaxed experience. They had answers for all my questions. More importantly direct answers for direct questions. Open to working with me to find what I needed at a very fair price point. All divisions of the company were kind and helpful.

I had a great experience in purchasing my Outback from Wolfe Subaru. Excellent dealership!
Tristan is a very supportive and caring sales person. He always responded my questions in a timely manner, and never put any pressure on me. I believe such a great brand as Subaru should be represented by such a professional and polite person as Tristan. Nicole at finance department is a very responsible and friendly person too.
My Outback has given us a great driving experience. We really like its solid handling, roominess and comfort, user friendly infotainment system, and more importantly its fantastic safety features.

I have to say, you have excellent staff. I now have dealt with Jeff at customer service, he is top notch, courteous, professional and just a great guy you know is going to take your concerns or needs at heart, and Steve in the shop, remembered what was needed from my last visit and went to work without missing a beat. Subaru are a great product, but the people you have working there make a huge difference too. I will gladly recommend your establishment, and will come back for service and other needs.

My service consultant was excellent. I appreciated the condition of the vehicle when it was returned, clean and vacuumed, it looked great! The work done, ie door strips for dings and remote start work was well done. Time lines were met. While waiting Mathew assisted me once again with working the navigation system. He has offered service above and beyond what would one expect as he wasn't the person who sold us the vehicle. He is very knowledgeable and has helped us get a better understanding of using the system more fully. This additional assistance really put Wolfe Auto group over the top for quality service. Thank you or the loaner car, I would not be able to get my car serviced without it as we live and work too far away to make it work.

Yesterday I traded in my 2015 Honda Fit (lease) for a brand new 2018 Subaru Crosstrek. Jay (Manager) and Troy (Sales) are superstars. Not only they gave me a great deal, It's my first time to go to a car dealer that is honest and logical. They are extremely professional and thorough and I'm super happy with my purchase there. In the future, I will go back for my next car and recommend my friends.

Excellent dealership. Everything was laid out logically and the deal was very straightforward. Great sales staff and awesome management. I would highly recommend anyone check this place out. I dealt with Troy in sales and Jay was the manager- great guys. This place is lucky to have people like them running it- I’ve bought a lot of cars and this was by far one of the best experiences I’ve had. Excellent ambassadors to the brand and all around good guys.

Wolfe's isn't the closest of most convenient dealership for me, but based on the work and service that I jeep getting, I am willing to make it my dealership of choice. The staff go above and beyond to make sure I have everything I need and make sure I know what is going on with my car before I have to ask. The service here is the same high level as I have experience with other Wolfe dealerships and is why I will keep buying and servicing my cars at Wolfe's.

My service advisor, Darin is knowledgeable and provided good advice regarding options for future maintenance issues. Marc, service manager sent me an email offering me a free inspection for various systems in my car (air con, brakes, steering etc), which I appreciated. Too often in the past with other manufacturer's dealers, I have never been offered any complimentary services. I feel Wolfe is making an effort to keep their customers satisfied and returning by offering specials on certain service work and complimentary inspections from time to time. Reward programs and specials are not just for grocery stores.

Troy the sales personnel who attended to me is accommodating and knowledgeable about the vehicle I purchased. He answered all my questions and even recommended pages of the manual that will help me navigate the technology package included in the vehicle. I will definitely recommend this brand and dealership to anyone in purchasing a vehicle.

Top Notch employees in both Sales & Service. Everyone there has a passion for the Subaru brand, and they really know what they're talking about. This isn't even the closest dealership to where I live, but trust me, it's worth the drive!! Thanks Again Guys!

I bought a 2018 outback through Tristan. He was an excellent salesperson who was friendly and knowledge about the car. Also, the staffs were also well trained and worked efficiently through out the transition. Highly recommended this dealer.

Best customer experience I ever had with any dealership. They touched up a scratch from my car and gave me a complimentary touch up pen.

I bought my car from another Subaru dealer because of a friend's recommendation.

Before I even got the car, I was already conversing with Matt and asking him to check for me the status of my car as it was still on its way from Japan. Even if I didn't get the car from them, he was very helpful on giving me status of where my car is. Eventually my car came and loving every second of owning it. One day, my neighbor's gardener inadvertently scratched the fender with a lawnmower.

I spoke to Matt the head of their online channel and he told me to head over to the dealership to look at the scratch. They buffed it out and gave me a complimentary touch up pen. Even hooked me up for my tire questions.

Best customer service I have received so far considering that I was not a previous customer. They will really look after your concerns and try their best to the best of their abilities to attend to them. In this instance, Matt went out of his way to make me happy with my car.

If you have Subaru concerns, or if you would like to purchase a new car. Go online and talk to Matt. He is a genuine person that would answer your needs. I was initially skeptical about the online chat sessions from dealers but I would like to give credit to this one as there is credit due here. I cannot believe that a simple checking online and talking to the person from the other end will gain me the confidence of the brand that I bought the right brand. As well as finding a dealer that I can trust that would put my interest at the forefront of their business.

I would definitely recommend this dealer and if you are online. Go check out Matt for your online questions. He will answer your questions with no strings attached and just a genuine happy to help attitude.

Regular service was on a Thursday and the engine warning lights came on 2 days later. Coincidence. Another apt. was made for the following Tuesday and the matter addressed appropriately. The service person was good and explained that it had nothing to do with the previous service. This bill wasn't crazy expensive as the first go to for a fix with the gas tank sensor so all appears to be OK now.

Service department was excellent. I'm accustomed to Ford service and everything costing, this just blew me away that there wasn't a bunch of fees to have them go over my recently purchased used Legacy. Stelios your amazing! Took the added time to help me understand features in my car and has a clear passion for Subaru. I'm officially hooked on Subaru and again thank you Stelios.

With the water restrictions currently in place in the lower mainland I anticipated any type of cleaning to be discontinued until the ban was lifted so it was a pleasant surprise to have a clean interior when my car was returned to me.

Jeff is always great to work with and I appreciate his opinion on certain things regarding my car. When it turned out that i was going to be there for 4 hours instead on the one I was told when I booked the appointment Jeff ordered to rent me a car which was very kind of him. (Service car was unavailable) I did say no! There are also people out there that do take advantage of women and unnecessary repairs and I have never felt that with Jeff. On the other hand - I made this appointment on Friday afternoon and within the next 24 hours I was reminded three times. Once by email and twice by phone. Have a great day