I bought my car from another Subaru dealer because of a friend's recommendation.
Before I even got the car, I was already conversing with Matt and asking him to check for me the status of my car as it was still on its way from Japan. Even if I didn't get the car from them, he was very helpful on giving me status of where my car is. Eventually my car came and loving every second of owning it. One day, my neighbor's gardener inadvertently scratched the fender with a lawnmower.
I spoke to Matt the head of their online channel and he told me to head over to the dealership to look at the scratch. They buffed it out and gave me a complimentary touch up pen. Even hooked me up for my tire questions.
Best customer service I have received so far considering that I was not a previous customer. They will really look after your concerns and try their best to the best of their abilities to attend to them. In this instance, Matt went out of his way to make me happy with my car.
If you have Subaru concerns, or if you would like to purchase a new car. Go online and talk to Matt. He is a genuine person that would answer your needs. I was initially skeptical about the online chat sessions from dealers but I would like to give credit to this one as there is credit due here. I cannot believe that a simple checking online and talking to the person from the other end will gain me the confidence of the brand that I bought the right brand. As well as finding a dealer that I can trust that would put my interest at the forefront of their business.
I would definitely recommend this dealer and if you are online. Go check out Matt for your online questions. He will answer your questions with no strings attached and just a genuine happy to help attitude.
If shopping at Wolfe, ask for Neil, you wont be disappointed.
PS. You know you got the right guy if he sounds like Seth Rogan..
Welcome to Wolfe Subaru Langley
Wolfe Subaru Langley is proud to be the number 1 volume Subaru dealer in BC!
As the premier Subaru dealer in the Fraser Valley, we have a huge selection of new and used vehicles. With selection like this, we are sure to find the perfect vehicle to suit your individual needs – whether you’re located in White Rock, Burnaby, Abbotsford, or beyond, we’re eager to get started. Our customers enjoy special vehicle offers everyday both in-store and online. Once you purchase your new car, Wolfe Subaru Langley offers a state of the art service and parts facility with qualified trained mechanics to service and maintain your vehicle. Customer service and loyalty is a number one priority at Wolfe Auto Group. The owners of the dealership are hands on in the day to day operations and are available for client’s comments and concerns any time.
There is no better place to buy your new or used Subaru than at Wolfe Subaru Langley!
Ready to set up a test drive? Visit us today!